FREQUENTLY ASKED QUESTIONS

DO YOU OFFER SHIPPING?

Orders are available for local pick up from our centrally located home in Duncan, BC.  No shipping options are available at this time, although this will most likely be an option in the future.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Place your order here using the online cart.  After you've submit your order, payments can be made by etransfer (searlsoap@gmail.com) or cash at pick up.

WHEN CAN I PICK UP MY ORDER?

Once you receive your email confirming your order is ready for pick up, come by any day between 8:00 am and 9:00 pm. If you need to pick up outside of these times, just let me know.


Your order can be found in the cooler by the front door.  Quick pick up is appreciated!

WILL YOU BE ADDING MORE PRODUCTS?

YES! I am continually working on new products and different scents. Check back from time to time to see what's new!

Do you have an idea or natural scent you'd love to be made? Let me know! 

HOW DO I USE SOLID SHAMPOO BARS?

Check out this blog post and let me know if you have any other questions!

HOW DO I USE SOLID DISH SOAP & HOW DO BOWL REFUNDS WORK?

Check out this blog post and let me know if you have any other questions!

HOW DO I USE LAUNDRY STAIN REMOVER BARS?

Check out this blog post and let me know if you have any other questions!

HOW DO I USE DRY SHAMPOO POWDER?

Check out this blog post and let me know if you have any other questions!

I WAS SURPRISED BY THE SHAPE OF MY SOAP BAR.  IS IT A REGULAR SIZE?

I have intentionally created my soap to be an easier size to hold onto when it's wet and slippery.  Although it may look smaller at first, it is the same amount of soap as most handcrafted bars, approximately 115g or 4oz.

WHAT IS THE BEST WAY TO STORE MY SOAPS BEFORE USING THEM?

It's best to store your soaps in a cool, dry place (so a bathroom that often gets hot and humid isn't actually ideal) and if possible keep them in a cardboard box. This helps preserve the scent but doesn't trap moisture as your bars will continue to release some moisture and become harder for a time, which also makes them last longer!

Or, for great smelling clothes, keep a bar or two in your dresser drawers!